ESK Cashmere

Privacy Policy

This website is operated by Esk Valley Knitwear Co. Ltd We are committed to preserving the privacy of all visitors to Please read the following Privacy Policy to understand how we use the information we collect about you and how we protect the information that you provide to us. By submitting your information when using this website, you consent to the collection, use and transfer of your information in accordance with this Privacy Policy.

1 - Information That We Collect From You

1.1 When you visit, register on our mailing list or order goods on the website you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

1.2 We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.

2 - How We Use Your Information

2.1 Your information will enable us to provide you with access to all parts of our website and to supply the goods you have requested.

2.2 It It will also enable us to bill you and to contact you where necessary concerning your orders.

2.3 We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

2.4 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our products.

2.5 Furthermore, where you have consented, we might also use your information to let you know about other products which we offer which may be of interest to you including clothing and accessories and we may contact you by post or e-mail.

If you change your mind at any time about being contacted in the future, please contact us via e-mail on:

3 - Disclosure Of Your Information

3.1 The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and third parties including companies within the Lloyds Cardnet  organisation who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf.

3.2 Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you including clothing and accessories. They may contact you by post, or by e-mail.

If you change your mind about being contacted by these companies in the future, please let us know via e-mail on:

3.3 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our advisors and any prospective business partners or purchasers and their advisors.

3.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4 - Links To Other Websites

This Privacy Policy only extends to this website and does not, therefore, extend to your use of, provision of data to and collection of data on any website to which you may link by using the hypertext links within this website.

5 - Security & Data Retention

5.1 The Internet is not a secure medium, however, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage including firewalls access logging and secure locations.

5.2 We will retain your information for a reasonable period or as long as the law requires.

6 - Updating & Accessing Your Data

6.1 If any of the information you have provided to us changes or you have reason to believe that the information we hold on you is inaccurate please let us know using the contact details below.

6.2 Should you wish to obtain a copy of the personal data we hold on you please write to us at the address below enclosing your payment of £10 for our administration costs.

7 - Changes To Our Privacy Policy

We may edit or amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your personal data we will notify you by placing a prominent notice on the home page of our website.

8 - How To Contact Us

All comments, queries and requests relating to our use of your information and the website are welcomed and should be addressed to: Esk Valley Knitwear Co Ltd, Unit 1 Station Rd, Annan, Dumfriesshire and Galloway, Scotland, DG12 6BA.


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